After the kick-off in Athens, the event continued in Copenhagen in May – and we were there again. ✌️ In the impressive Axelborg Hall, the second edition of Bosch Bytes was all about the big levers of the digital future: from AI and quantum computing to sustainable innovations and new service models.

The connecting thread? Future-proof solutions are created where technology, data and purpose work together. This is exactly where our CEO Dirk Breitkreuz came in: In his talk “Embracing digital: next-gen service models”, he showed how digital transformation is reshaping service models – and why modern services are the key if companies want to become more sustainable and efficient.

Instead of just talking about theory, Dirk quickly got specific and used real-life projects to show how next-gen services are already driving digital and sustainable transformation. He illustrated …

• how shared service platforms such as VICOS are ensuring greater efficiency and standardization in critical sectors such as the energy industry.
• how highly complex IT projects on behalf of governments are supporting national supply security.
• and how AI-supported bots are automating customer service interactions and taking them to a new level.

Dirk’s presentation showed that the future is where technology and sustainability go hand in hand. Next-gen services supported by human experts, shared platforms and intelligent automation are no longer just support, but a decisive strategic lever for transformation.