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Customer Success by Virtimo.
We are with you. For your lasting success.
To ensure that our solutions and products can be used optimally in your company, we continue to be there for you after the successful go-live of your application. We provide you with personal and reliable support so that you can get the best out of your projects. Together, we strive to drive your digital transformation forward and simplify your daily business.
With our comprehensive range of TRAINING COURSES, we will turn you into an expert in the use of our products in no time at all. If you face specific challenges in your projects, we will support you step by step with individual COACHING SESSIONS. As part of the DOCUMENTATION, we create online help for all our products. And if you are looking for direct contact, our SUPPORT TEAM is available to you 24 hours a day.
Trainings by Virtimo.
We’ll make experts out of you.
For all typical task areas around the Virtimo Digitalization Suite with INUBIT and BPC, we offer specifically tailored training courses, which are perfect to combine. The mix of theoretical knowledge transfer, demonstrations, practical exercises with the system, goal-oriented discussions and examination of alternative approaches to solutions appeals to different types of learners, different senses and different brain areas.
In this way, we enable you to learn effectively and apply this knowledge in practice: With the respective basic training course, you will be fit in your area of responsibility in no time; the advanced training courses deepen and broaden your knowledge and the ways in which you will be able to use BPC and INUBIT.
With our DIGITAL TRAINING we additionally offer you regular update training in the form of interactive live webinars on all new features and technologies of the Virtimo portfolio, in a twelve months subscription model. As part of this, you will also find a wide range of content on the Virtimo Digitalization Cloud with IGUASU.
All training courses are led by our experienced trainers who will support you individually in any questions or obstacles you may come across. We offer all classes as open and thus cross-company trainings, but of course you can also book exclusive classes at your desired date.
We advise you and create your perfect training plan, both in terms of content, time and space. This can also be the virtual room – we are happy to discuss remote solutions for your training programme with you.
Do you already have in-depth know-how about our products and services? Then you can demonstrate your expertise and get certified by us.
Click here to find the VIRTIMO TRAINING PORTAL with all training content and materials.
Please note that all training and certification courses are currently held in German. For English-language trainings or certifications, please send us an individual request.
This training enables a quick and comprehensive entry into business modelling with INUBIT. Its focus is on modelling business processes in accordance with the widely used BPMN 2.0 standard whose concepts and elements you will become familiar with and practice applying on example cases. In addition, you will learn about complementary options such as additional diagram types, their linking, options for publication and export, visualisation of process code numbers using reports, as well as metadata and metadata-based process simulation.
Content
- Basics of process modelling
- BPMN 2.0 basic concept and elements
- Introduction to INUBIT and modelling with the Workbench
- Practical application of BPMN 2.0 and complementary diagram types
- Advanced options
- Procedure of process modelling
- Best practices and conventions
Objectives
After completing this course, participants are able to transfer simple processes from an unstructured description into a structured diagram using the BPMN 2.0 standard and to read business process diagrams of medium complexity.
Target group
- Business analysts
- Process consultants
- Departmental staff
- Departmental managers
- IT staff
Recommended prior knowledge
Basic knowledge in using computers
This course takes 3 days to complete.
Business modelling INUBIT.
Basic training.
You are looking for a quick and comprehensive introduction to business modelling with INUBIT? This training is exactly right for you!
Process automation INUBIT.
Basic training.
Technical workflows are the foundation for process automation. In this training course, you will create a technical workflow step by step in practical exercises, using all of INUBIT’s central tools, and learn more about the range of possibilities which INUBIT offers for the automation of your business processes.
This training course provides a compact entryway into the automation of processes using technical workflows in INUBIT. You will gain an overview of INUBIT and its underlying concepts. You will get to know the basis-technologies of W3C, which are used intensively in the area of B2B: XML as a data format from which relevant information is read via XPath and the processing and transformation of this information into other formats by means of XSLT. In extensive exercises, you will learn to practically apply the theoretical foundation and to use INUBIT’s central tools while creating a technical workflow step by step. This workflow will contain exemplary format adapters and links to external systems, which are often used in EAI and SOA implementations. You will have your workflow log code numbers and visualise these in reports. All in all, you will get a taste of many topics and gain an overview of the possibilities that arise – from error analysis and process monitoring to unit tests, modelling conventions and performance aspects.
Content
- Basic concept BPM
- INUBIT architecture
- Introduction to the Workbench
- Overview of business models and their potential uses on a technical level
- Classification, syntax and functions/commands of XML, XPath and XSLT
- Technical workflows, variables, format mapping, workflow controls and additional selected modules
- Introduction to integration using REST and linking of data banks
- Process controlling and reports
- Introduction to error handling and deployment
Objectives
After completing this course, participants are able to create simple workflows, draw on data banks, REST and web services, read XML documents, build simple XPath-expressions for selecting information and create simple XSLT-mappings. Participants will have the necessary starting points and knowledge to independently explore the further range of functions of INUBIT with the help of its product documentation. They will be able to judge which automisations INUBIT could be used for in their respective company context.
Target group
- IT staff
- Business analysts
- Process consultants and departmental staff with an affinity for IT
Recommended prior knowledge
Basic knowledge in using computers
This course takes 4 days to complete.
In this training course, you will deepen your knowledge from the basic course. For familiar topics such as XPath, error handling and monitoring, you will add to your knowledge further possibilities and advanced aspects such as performance. You will learn about new topics like tagging, custom functions, automated diagram checks and calling up repository content from the outside. You will learn best practices for solving commonly occurring problems. There is also room for conceptual aspects: In goal-oriented discussions and guided reflections, you will sharpen your awareness of the right methods and criteria for selecting the best-fitted alternative for your work routine.
Content
- XML scheme, XPath, XSLT, custom functions
- More complex workflows
- Variables, error handling, web services, linking of databases
- Monitoring, logging, unit tests, tagging
- Effective maintenance of login details for third-party systems
- Selected server options
- Scripting options
- Best Practices
Objectives
After completing this course, participants are able to implements solutions using technical workflows for more complex scenarios and design these in a sustainable way, i.e. considering criteria such as reusability, maintainability and performance.
Target group
- IT staff
- Business analysts
- Process consultants with a high affinity for IT
Recommended prior knowledge
- Basic knowledge of process automation, e.g. from the basic training course
- 2 to 3 months practical experience in creating technical workflows
This course takes 3 days to complete.
Process automation INUBIT.
Advanced training.
With this training course, you will deepen and broaden your knowledge from the basic course: Performance, tagging, custom functions and lots more! You will also learn about best practices for solving commonly occurring problems.
Operation and administration INUBIT.
Basic training.
In this training course, you will gain well-founded basic knowledge and an overview of the installation, configuration, operation and monitoring of INUBIT.
This training course provides you with broad general knowledge about the installation, operation, configuration and monitoring of INUBIT. You will get to know relevant tasks in these topic areas, see their context and objectives outlined, and learn which technological options and organisational approaches are established for them. With this basic knowledge, you will be able to judge which areas are relevant to your company and in which areas you should dig deeper or arrange additional measures. Practical exercises will help you learn about the typical information sources and procedures for notification as well as for analyses, in case that unexpected incidents or errors do occur.
Content
- Overall technical architecture of INUBIT
- Installation, general configuration and initial operation
- User and authorisation management
- Backup / restore of INUBIT
- Updating an installation
- Monitoring und logging options
- Notification options in the running operation [email, SNMP, CLI, etc.]
- Practical examples for problem analysis
Objectives
After completing this course, participants are able to install and generally configure INUBIT, and embed it into the operating concept of their own company.
Target group
- System admins
- DevOps
- Developers
- Consultants with an affinity for administration
Recommended prior knowledge
- No prior knowledge required
- Basic knowledge of the client-server-concept can be helpful
This course takes 2 days to complete.
This training provides basic knowledge about the functions, architecture and possible uses of the BPC [Business Process Center]. You will get to know different BPC modules and understand how to configure them. With the help of practical exercises, you will link the different modules [and externally connected systems] with each other and thus create digital solutions in the BPC.
Content
- Architecture of the BPC
- Karaf + OpenSearch
- Installation
- Working with the user interface
- Overview of the standard modules of the BPC
- BPC Core
- Overview
- Core Konfiguration
- Identity Management
- Navigation
- Replication
- Logging Service
- Overview and configuration of functional BPC modules
- External + HTML Content
- Process Dashboard
- Process Monitoring
- Process Data Management
- Further modules
- Connection of INUBIT
- Documentation
- Interaction
- INUBIT Monitoring
- INUBIT Web Application
- Prospects
Objectives
After this training, participants understand the structure and functions of the Business Process Center. They are able to create simple solutions with the modules of the BPC and to connect them with other systems [e.g. INUBIT].
Target group
- Solution Developer
- System Operator
- Technical Consultants
Recommended prior knowledge
INUBIT basic knowledge is an advantage
This course takes 2 days to complete.
BPC Fundamentals training.
Basic training.
The BPC [Business Process Center] is an integrated, highly flexible and seamlessly integrable application framework for creating web-based business applications and portal solutions. This training provides basic knowledge about the functions, architecture and possible uses of the BPC.
Digital Training.
Training subscription.
With the regular, interactive live webinars as well as access to all recordings of the Virtimo Digital Training, you will stay up-to-date on all topics related to the Virtimo product and service portfolio.
Please note that all training courses are currently held in German. For English-language trainings, please send us an individual request.
As a user of of our DIGITAL TRAINING service, you get access to regular virtual live training webinars, in which we present and explain all the innovations in our product and service world. In addition, you will receive access to all recordings of these webinars, so that you can access exactly the training content that is relevant to you at any time, even after the event.
Content
- Digital training on all products and services
- Presentation of new modules and features
- Interactive learning units
- Recapitulation + consolidation through individually retrievable content
Objectives
With the DIGITAL TRAINING you are always up-to-date on all topics related to the Virtimo product and service portfolio.
Target group
- System administrators
- DevOps
- Developers
- Users
- Consultants
Recommended prior knowledge
- Depending on the training content, different prior knowledge may be necessary
- For INUBIT and BPC trainings, the INUBIT and BPC basic training courses are the ideal basis
- 12 months update training on all new features and releases
- Access to at least 24 hours of live webinar training per year
- Access to all video recordings of webinars that have already taken place
Certification by Virtimo.
Already an expert?
With a certificate from Virtimo, experts can verify and demonstrate their know-how on our products and solutions. As an employer, you create incentives for your employees and at the same time get an overview of their level of knowledge. As a partner, certificates help you to highlight the expertise of your team and to strengthen the trust of your customers.
Join us for one of our open certification sessions or contact us to schedule a certification session on your premises. Certification is available at your site from 5 participants.
REQUEST TRAINING OFFER
Coaching by Virtimo.
We enable you to successfully realize your projects.
As part of our coaching program we support our clients and partners in implementing their first individual projects with the Virtimo Digitalization Suite. We are by your side at every step of the project, be it during the ramp-up phase or in any other situations that pose particular challenges. For example, this could be the go-live of a solution, the roll-out of a new functionality, the integration of a new technology or the switch to a new version. If unforeseen challenges arise in your projects, you are welcome to contact our coaches at short notice.
During the joint project implementation, we pay particular attention to your enablement. In the long term, we want you to be able to develop solutions based on the Virtimo Digitalization Suite independently.
Documentation by Virtimo.
We offer you our online help for self help.
As part of the DOCUMENTATION, we create online help for all our products. We also produce tutorials, white papers and other learning content for you. Our focus is always on empowering our clients and partners to create their own solutions based on our products.
Please note that we currently only offer the INUBIT documentation in English.
Support by Virtimo.
We are here for you. Personally and reliably.
24 hours a day, 7 days a week: With us, you are not contacting just any call center, but your specific support team that is familiar with your solutions and environments and is an expert in all modules and functions of our product portfolio.
How you approach us is up to you, as we offer a variety of contact options for our support: by phone, email, or by use of our the Virtimo Support Portal.
- Phone: +49 30 555 744 044
- E-Mail:
- Virtimo Support Portal: https://support.virtimo.de
If you do not yet have access to our Support Portal, you can register HERE. Within the Support Portal you will also find our knowledge database with a range of helpful content.
To ensure that the entire Virtimo team can support you at the same high level of quality, we conduct regular internal training courses to guarantee operational and functional knowledge.
For us, support does not mean waiting for you to come to us with your questions. We continuously and proactively develop suggestions for improvement and provide you with analysis tools for quality assurance of your client-specific processes and IT systems.
Your direct contact from the Virtimo team supports you reliably and competently with their expertise:
- Functionally, concerning the essential processes, use cases and areas of application of the implemented solutions and business processes
- Technically, concerning the products INUBIT, IGUASU, BPC and VIMON as well as the solutions Virtimo Communication Service, BIPRO, Market Communication Service, Market Process Manager, Publication Framework, Redispatch 2.0 and WebEDI
- Technically, concerning the base technologies in use [BSI AS4, AS2, FTP, REST…]
Platform support: 1st- and 2nd-level-support for all areas of functionality [24/7]
- Take-up of support cases and configuration requests concerning our products
- Analysis of deeper software problems
- Questions about the documentation
Application support: technical and subject matter support [24/7]
- Support for solutions, processes and workflows from your projects
- Analysis of process errors in the client environment
- Automated accessibility tests
Operation [cloud and inhouse]
- Analysis and correction of errors and malfunctions in the platform or cloud
- Delivery of patches
- Delivery of new versions [minor/major] including further functional development
- Ensuring the highest possible availability
- Event Management [internal and external]: Automated test counterparts for operation monitoring
Over 200 person-years of industry and technology know-how for your projects!
Here’s what our clients say about the Virtimo Customer Support.
- “A real support, time and time again. Thank you for that.“
- “Great service, it’s always fun working with you.“
- “Quick and detailed answer that solved our problem immediately 🙂 Thank you!“
- “Super fast, competent and successful help!“
- “Great support. Quickly found a solution together.“
We provide answers.
Your contacts at Virtimo.
Steffen Pöhler
Head of Training
Virtimo AG
Jan Csisko
Head of Customer Support
Virtimo AG