Customer success.
Digital transformation? Yes, you can!
Successful go-live? Check. But we are aiming for more: for you to unlock the full potential of your digital projects. Because true transformation doesn’t end with the launch. That’s why we are personally by your side every step of the way. And turn you into experts.
Whether it’s hands-on training, individual coaching for tricky cases, or just a quick look at the documentation: we provide you with the tools and skills you need. Whenever you hit a snag, our support team is there for you 24/7. So that your daily business doesn’t just run, but flies.
Your training boost.
We turn you into experts.
Looking for confidence in using the VIRTIMO CLOUD or VIRTIMO SUITE? Our trainers provide you with exactly the know-how you need – from the basics to process automation. Whether on-site or remote, as a standard or customized course: we’ll create a training plan that fits perfectly into your schedule.
Always one step ahead: With our DIGITAL TRAINING subscription model, we provide you with fresh input all year round. In our digital courses, you will learn everything there is to know about new features firsthand. This way, you stay up to date – conveniently on demand.
Get certified!
Are you already an expert? Then make your knowledge official and turn it into a clear statement with a Virtimo certification. This ensures transparency regarding the level of knowledge within your own team while also sending a strong signal to the outside world.
You decide how to get certified. Attend one of our open sessions or plan individually with us: starting at five participants, we are also happy to conduct the certification on-site at your location exclusively. Simply reach out to us.



Ready to be an expert?
Time to shine!
Your individual coaching.
Mastering every challenge together.
Trouble getting started? Not with us. Whether it’s a ramp-up, go-live, or version upgrade – we provide step by step guidance through your projects using the VIRTIMO CLOUD or SUITE. Even if unforeseen challenges arise, we won’t leave you hanging and are ready to support you with our expertise on short notice.
Our approach: helping you help yourself. We solve pressing issues together and place full focus on your enablement. Our goal is to make you independent in the long term. This way, you gain the necessary experience over the course of the project to confidently navigate your Virtimo solutions in the future.

Need a hand?
We’ve got you.
Your smart documentation.
Answers at your fingertips.
Need to quickly look up something about the VIRTIMO CLOUD or VIRTIMO SUITE? No problem. We deliver not just the software, but also the corresponding guidance. With the help of AI assistant RIO or in the documentation itself: we provide you with all the content you need for your work. This way, you can find answers instantly and implement your solutions independently at any time, no waiting required.
Your 5★ deluxe support.
We are personally here for you.
Here for you 24/7: With us, you don’t end up in an anonymous call center, but connect directly with your Virtimo experts who know your setup inside out. Your personal support team understands your needs, provides support for platforms, applications, and operations and ensures that your Virtimo systems perform around the clock.
Thanks to regular training, our team always stays up to date with the latest expertise.
Your dedicated contact provides functional support for your processes and technical support for our tech stack surrounding the VIRTIMO SUITE and VIRTIMO CLOUD.
Reaching us is easy: whether by phone, email, or via our Support Portal – you decide. And we don’t just step in when there’s a fire to put out; we think proactively. Through continuous analysis, we identify potential for optimization early on to prevent disruptions from happening in the first place.
No dead ends. Just Virtimo support.
Support exactly the way you need it.
Do you have any questions?
Your contact persons at Virtimo.

Jan Csisko
Head of Customer Support
Virtimo AG

Steffen Pöhler
Head of Training
Virtimo AG











